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Coronavirus (COVID-19): status update

The situation changes from day to day, so please read the updates below

24.03.2020

DSV is carefully monitoring the evolving situation around the spreading of the COVID-19 and is committed to mitigating any potential impact on the supply chains and operations of our customers.

In recent weeks, we have mainly informed our customers about the European situation who have Italian or Italian transit orders, but now is the time to include all our customers in the information letters.

As the situation changes from day to day and hour by hour, you can access all current information from this website.

As things stand, more and more borders are closed in Europe, however freight traffic still operates in most countries. On the other hand, there are more and more controls on public roads and congestion at the borders. Restrictions and closures introduced in certain countries cause serious delays in the transport.

The most critical situation remains in Italy. DSV offices are in operation, but there are significant delays and jams in the distribution network. We find that some of the Italian companies have closed and are not accepting any goods, so please check with your partner their openings before shipping any shipment. Another challenge we face is that drivers arriving in Hungary from Italy are obliged to have a 14-day quarantine, so the driver's capacity is further reduced and therefore we can no longer accept new import orders from Italy.

If there are any difficulties or delays with your current shipment, we will notify you as soon as possible. As the movement of goods is slowly, so does the flow of information, kindly ask you to be patient, our colleagues do their best to provide adequate information about your goods on the road.

These extraordinary circumstances, completely beyond our control, result in that DSV not being able to comply with the agreed KPIs, contractual terms and agreed transit times. If there is a delay for this reason, we consider it a force majeure situation. This situation is causing or have already caused additional costs. If such is or will occur, we are obliged to pass them on.

We will try to find a solution to any needs you may have, please reach out to your contact person for further information.

At DSV, we understand our customers’ concerns and will do our best to follow the guidelines provided concerning safety requirements. However, we cannot guarantee to implement all safety requirements (like wearing safety mask, gloves etc) and cannot bear all costs related to these. We are instructing our hauliers to follow the new guidelines at our customers premises and to wear all safety equipments which our customers are providing to the drivers when arriving at the premises

DSV is working proactively with our customers to understand transport and logistic requirements for the coming weeks and to map these against available capacities. As one of the largest transport and logistic providers we will fully utilise our strength to secure additional capacity as needed and available.

Country Is it possible to transport to/from the country? Is is possible to depart with the regular import groupage linehaul from the country? Is is possible to depart with the regular export groupage linehaul to the country?
Albania yes on demand, on ad hoc basis on demand, on ad hoc basis
Austria yes yes yes
Belarus yes yes yes
Belgium yes yes yes
Bosnia and Herzegovina yes on demand, on ad hoc basis on demand, on ad hoc basis
Bulgaria yes on demand, on ad hoc basis on demand, on ad hoc basis
Czech Republic yes yes yes
Denmark yes yes yes
United Kingdom yes yes yes
North Macedonia yes on demand, on ad hoc basis on demand, on ad hoc basis
Estonia yes yes yes
Finland yes yes yes
France yes yes yes
Greece yes on demand, on ad hoc basis on demand, on ad hoc basis
Netherlands yes yes on demand, on ad hoc basis
Croatia yes on demand, on ad hoc basis yes
Ireland yes yes yes
Poland yes yes yes
Latvia yes yes yes
Liechtenstein yes yes yes
Lithuania yes yes yes
Luxembourg yes on demand, on ad hoc basis on demand, on ad hoc basis
Moldova yes on demand, on ad hoc basis on demand, on ad hoc basis
Germany yes yes yes
Norway yes yes yes
Italy partially no yes
Russia yes yes yes
Portugal yes yes yes
Romania partially on demand, on ad hoc basis on demand, on ad hoc basis
Spain yes yes yes
Switzerland yes yes yes
Sweden yes yes yes
Serbia yes on demand, on ad hoc basis on demand, on ad hoc basis
Slovakia yes yes yes
Slovenia yes on demand, on ad hoc basis on demand, on ad hoc basis
Turkey yes on demand, on ad hoc basis on demand, on ad hoc basis
Ukraine yes on demand, on ad hoc basis on demand, on ad hoc basis